Who we are
This website is operated by [Registered business name] (“NovaPet”, “we”, “us”), located at [Business mailing address].
Information we collect
Information you provide
- Contact information such as your name and email address when you send us a message.
- Order information such as your name, shipping and billing address, email and phone number when you place an order.
- Payment information is entered directly with our third-party payment provider. [Confirm that you do not store full card details, and name your payment provider]
Information collected automatically
When you visit the site, we and our service providers may automatically collect technical information such as your IP address, browser type, device information and pages visited. [List any analytics or advertising tools you use]
How we use information
- To process and fulfill orders, including shipping and sending order updates
- To respond to your questions and provide customer support
- To operate, maintain and improve our website
- To detect and prevent fraud and protect the security of our site
- To comply with legal obligations
- [Marketing emails — describe opt-in and how to unsubscribe, or remove if not used]
How we share information
We do not sell your personal information. We share information only with service providers who help us run our business, such as:
- Website hosting and form handling (Netlify)
- Payment processing [Payment provider]
- Shipping carriers and fulfillment partners [List providers]
- [Email, analytics or other providers]
We may also disclose information where required by law or to protect our rights.
Cookies & local storage
We use your browser’s local storage to remember the items in your shopping cart on your device. This information stays on your device and is not used for advertising. [Describe any cookies used by analytics, advertising or payment providers]
Data retention
[Describe how long you keep order records, messages and other personal information]
Your privacy rights
Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, and to opt out of certain processing. Residents of some U.S. states, including California, may have additional rights under state privacy laws. [Confirm applicable laws and describe how requests are verified]
To make a request, contact us at [support@yourdomain.com].
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
Security
We take reasonable measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact us
For questions about this policy, email [support@yourdomain.com], write to [Business mailing address], or use our contact form.