Return window
You may request a return within [Return window, e.g. 30 days from delivery].
Eligibility
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In their original packaging, where applicable
- Accompanied by your order number or proof of purchase
- [Any additional conditions]
Non-returnable items
For hygiene and safety reasons, some items may not be returnable once used or opened. [List non-returnable items or categories, e.g. used grooming tools, opened consumables, final-sale items]
How to start a return
- Contact us at [support@yourdomain.com] or through our contact form with your order number and the item(s) you’d like to return.
- We’ll confirm whether your item is eligible and send return instructions. [Describe return address / label process]
- Pack the item securely and ship it back as instructed.
Return shipping costs: [State who pays return shipping and whether a return label is provided]
Refunds
Once your return is received and inspected, we’ll notify you whether your refund has been approved. Approved refunds are issued to the original payment method within [Refund processing time]. Your bank or card issuer may take additional time to post the refund.
[State whether original shipping charges are refundable and whether any restocking fee applies]
Exchanges
[Describe whether exchanges are offered (e.g. for a different size) and how to request one]
Damaged, defective or incorrect items
If your item arrives damaged, defective or is not what you ordered, please contact us within [number of days] of delivery with your order number and photos. We’ll make it right with a replacement or refund. [Confirm resolution options]
Contact
Questions about a return? Email [support@yourdomain.com] or visit our contact page.